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Multi-channel

Multi-Channel Success: How Cloud ERP Supercharges Omni-Channel Retail Operations

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In today’s fast-evolving retail landscape, merely having a presence across multiple sales channels is no longer enough. Consumers expect a seamless, cohesive experience regardless of how they choose to interact with a brand – be it online, in-store, via mobile app, or social media. This expectation has given rise to the concept of omni-channel retail, … Read more

Unleashing Sales Potential: Tracking Customer Interactions Across Channels with CRM for Small Sales Teams

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In today’s hyper-connected world, customer interactions unfold across a dizzying array of channels. From the initial website visit and an inquiring email to a follow-up phone call, a casual social media mention, and even an in-person meeting, every touchpoint leaves a trail. For small sales teams, keeping tabs on this multifaceted journey can feel like … Read more